Refund policy

Return & Refund Policy

We want you to love what you ordered. If something's not right, here's exactly how returns and refunds work.

30-Day Return Window

You can request a return within 30 days of your order being delivered. After that window closes, we're no longer able to accept returns.

What Can Be Returned

To qualify for a return, an item must be:

  • Unworn and unwashed
  • In its original packaging
  • Accompanied by your order number or proof of purchase

Hygiene Exclusions

For health and hygiene reasons, the following items cannot be returned or exchanged once the packaging has been opened, unless the item arrived faulty or damaged:

  • Panties and underwear
  • Lingerie and bodysuits
  • Hosiery, stockings, and bodystockings
  • Any item marked as final sale on its product page

We know this can be frustrating if sizing doesn't work out, that's exactly why we publish a detailed size chart on every product page. If you're unsure before ordering, message us at info@femboyflair.com and we'll help you pick the right size.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, email us at info@femboyflair.com with photos of the issue and your order number. These cases are covered regardless of the hygiene exclusions above, and we'll sort out a replacement or refund.

How to Start a Return

  1. Email info@femboyflair.com with your order number and the reason for return.
  2. We'll confirm whether your item qualifies and send return instructions.
  3. Ship the item back in its original packaging.
  4. Once we receive and inspect it, we'll email you to confirm your refund or exchange.

Refund Timing

Approved refunds are issued to your original payment method. Once processed on our end, it can take your bank or payment provider a few extra business days to show the funds in your account.

Order Cancellations

If you need to cancel or change an order, contact us immediately at info@femboyflair.com. We can typically make changes before an order ships, usually within 1 to 3 business days of purchase. Once an order has shipped, we're unable to cancel or modify it.

Wrong Shipping Address

Please double-check your shipping address before completing checkout. If you notice an error, email us right away, before your order ships. Once an order has shipped to an address you provided, we're not able to issue a refund for non-delivery caused by an incorrect address.

Questions?

Reach out anytime at info@femboyflair.com, we're happy to help before or after you order.